PDFE.COM - Unauthorised Payment Taken - Dark Patterns

Description

I used this website to edit and download a PDF and was led to believe I was making a one-off payment for a single download. After completing the payment, the file was downloaded successfully.



Approximately one week later, the company took an additional £49.95 from my account without my informed consent. When I logged into the website, I discovered that I had been enrolled into a recurring subscription that was not clearly disclosed during the checkout process.



This appears to be a subscription trap using dark patterns, where a one-off purchase is presented in a way that conceals or obscures the creation of an ongoing paid subscription. I did not knowingly agree to any recurring charges.



I have requested a refund and I'll update here if I'm successful. The email address to request refund is support@pdfe.com